Guest Information

We would like to make your stay with us as enjoyable as possible. If there is any information you require that we have not covered in this compendium, please ask Garth and Angie. You can contact us any time on +64 22 5470399

Covid19 & Hygiene
We aim to deliver a safe and enjoyable experience for our guests. The principles that we apply are recommended by the Ministry of Health. Cleaning and sanitising is undertaken to MoH guidelines.

Please wash your hands regularly and use hand sanitiser before and after touching common surfaces such as doors, light switches and furniture. Hand sanitiser is provided in all common areas. 

If you have any questions just ask Garth or Angie. We welcome any comment or feedback.

Activities and Attractions
Please feel free to talk to us about the attractions and activities available in Taupo.
Whether you wish to shop, hike, bike, fish, play golf, bathe in our thermal pools or relax at one of the numerous excellent cafes, there will be something to suit. There are some amazing sites within a short drive of Whakaipo Lodge including Huka Falls, Aratiatia Rapids, Orakei Korako Thermal Valley and of course the beauty of Lake Taupo itself. We have brochures featuring many of the activities available. If you would like any assistance in recommending or booking activities please don’t hesitate to ask.
There are some nice walks just down the road from the Lodge at Whakaipo Bay. Turn right into Mapara Road out of our private road and its 1.5km to the turnoff to Whakaipo Bay Reserve on the left (sign says “Great Lake Trail”) and then 1km through the reserve to Lake Taupo. This is a beautiful and quiet bay, just perfect for a walk, ride or swim.
Our lodge gardens and small 4ha (10 acre) farm offers a nice, short walk. Meet the family: three black-faced, pure-bred Suffolk sheep: Big Boy, Little Sis & Mandy. They love apples. Also our Romney/Suffolk Cross sheep. (NB: Please ensure you leave any gates as you find them.)
We also recommend star gazing. Out here, away from the city lights, the night sky is quite spectacular. Try the free "Skyview" app on your smartphone to really enhance the experience.

We have a selection of international power adaptors that you can use if you require these.

Afternoon Tea
If you arrive at the Lodge in time for a complimentary welcome afternoon tea/espresso coffee (prior to 4pm) we would be delighted to serve this for you either in the guest lounge, in the Lodge gardens, at your patio table or in your suite. Please let us know which you would prefer.

Beauty Treatments & Massage Therapy
We can arrange in-room spa treatments such as massages & facials. Treatments are charged back to your room. Please contact Garth or Angie for treatment options/pricing and to book.

We have excellent mountain bikes and helmets available for hire at special rates for our guests.
The renowned W2K track, part of the Great Lake Trail, starts at Whakaipo Bay, 10 minutes ride from the Lodge, and heads over the hill to Kinloch. This ride is suitable for intermediate riders or beginners looking for a challenge. The ride to Whakaipo Bay itself is lovely and anyone of moderate fitness and some basic bike skills can do this. On warm days take a dip in the pristine waters of Lake Taupo. (Adventure Shuttles can get you to all the best trails. Please ask us for rates if you need a shuttle.)

Breakfast is served between 7:30am-9am. Please let us know what time you would prefer. A delicious country breakfast is offered starting with cereals, including Angie's special home-made toasted muesli/granola, fresh fruit salad and freshly baked pastries and home-made bread/toast. A cooked breakfast menu is also available to choose from, featuring a range of old favourites and classics with free-range and organic produce. Garth’s fabulous, locally-roasted Volcanic Coffee will set you up for the day – or try our delicious organic Webster’s Tea selection: English Breakfast, Early Grey, Peppermint, Sencha Green, Jasmine & Berry flavours.
If you require an earlier breakfast please talk to us and we will provide you with a continental selection at a time to suit. Breakfast is included in your room rate. (Please see Breakfast Menu for more details.)

Check-out time is by 11am, unless by prior arrangement.

Coffee and Tea
A selection of complimentary coffee and tea is available in your room. We serve Volcanic Coffee, locally roasted in Taupo. If you love great coffee please order your espresso coffee from our in-house barista Garth. Also enjoy our locally-sourced, organic Webster’s Tea selection. You can order a delicious afternoon tea to be served. A complimentary welcome afternoon tea is provided on day of arrival (if before 4pm).

Credit Card Payments
Please note that credit card payments will incur a 2% transaction fee to cover bank charges.

Dietary Requirements
If you have any special dietary requirements, and have not notified us of these at time of booking, please let us know as soon as possible so we can ensure that we cater specifically for your needs.

There are many excellent cafes and restaurants in Taupo. We are happy to recommend these to you according to the dining experience you desire. We can arrange your reservation at the restaurant of your choice. Establishments we recommend are as follows: Our local pub, the Bay Bar & Brasserie, is five minutes away in Acacia Bay and is good for a relaxed meal. We also recommend The Brantry, Plateau Bar and Brasserie, Vine Eatery and The Bistro
A four-course, hosted dinner at Whakaipo Lodge is available by prior arrangement. (Please ask us if this option is available during your stay.) We pride ourselves on using the very best of local ingredients and showcasing these from the BBQ and our Lodge kitchen. Many of our ingredients come from our own Lodge garden or from local farms/specialty producers. Please see our current Hosted Dinner Menu for a sample of what we serve and current prices, including a glass of fine NZ wine with each course.
Available most evenings are home-made gourmet pizzas – a pizza menu is on the desk in your suite and in the guest lounge. (Enjoy these in the guest lounge or at the outdoor tables in fine weather.) No prior notification is required for pizzas but please let us know as soon as possible if you’d like to order these. (Please no BYO wine or beer in Lodge public areas.) Wine & beer is available for sale by the glass & bottle. (See our wine/beer list or as listed on our pizza menu.)
We can provide transport to restaurants in Taupo with our very own Adventure Shuttles for $35 one way, subject to availability. The restaurant will be able to assist in arranging a taxi for your trip back to the Lodge from Taupo, approx $45.

For emergencies phone 111. If you have a non-urgent medical issue and you wish to see a doctor we are happy to arrange an appointment for you. Alternatively, Taupo Medical Centre is located on the corner of Kaimanawa and Heu Heu Streets. Phone (07) 378 4080. Approximately 8-10 practitioners work from this centre. Please see us if you need any assistance.

A selection of complimentary DVDs is available for you to watch during your stay. These are located on the small bookshelf in the Guest Lounge. You can view these by turning on your DVD player and selecting “AV In” as your “Input” on your television remote. An extensive library of books is also available for you to enjoy. When you wish to select a DVD or book please use the hand sanitiser provided and leave the DVD/book in your suite after viewing/reading.

Whakaipo Lodge is built to a very high earthquake standard and the building is unlikely to fail during an earthquake. The biggest risk is that equipment or wall hangings in your room, or near you, could fall on you. In an earthquake take cover under a doorframe or table. When the earthquake is finished, leave by the nearest exit. (Emergency Exit information is located on a sign on the back of your door.)

Electric Blankets
Electric blankets are provided on your bed for your comfort.

Emergency Number
In the event of an emergency please Dial 111. Specify the service that you need: Fire, Ambulance or Police.

Environmental & Sustainability Policy
Whakaipo Lodge is carbon neutral. We endeavour to minimise our impact on the environment, and we encourage our guests to join us in treating our environment in as eco-friendly a fashion as possible:
We recycle (please keep recyclables separate if possible), compost fruit and vegetable waste, use eco-friendly cleaning agents and plant based/natural insecticides. We have selected the most energy efficient lighting and appliances available. Whenever possible laundry is line dried. We minimise our water consumption. We grow our own fruit and vegetables for use in the Lodge and endeavour to source produce locally that we don’t grow ourselves.
Our extensively treed 4ha property reduces our carbon footprint and provides (from waste material) garden mulch and wood for heating. It is also home to native and exotic birdlife, including some rare and endangered species. More information is available here.

Evening Drinks & Canapés
Please join us from approx. 6:pm until 6:45pm each evening for complimentary pre-dinner canapés and a glass of fine NZ wine or locally-brewed Lakeman Craft Beer. We showcase some New Zealand classics, including home-smoked salmon, free-range pork, beef and lamb and Lodge-grown produce, where possible. On warmer evenings we enjoy these on the lawn outside our guest lounge. On cooler evenings join us in the guest lounge in front of our roaring log fire. (If you have been lucky enough to catch a trout, we would be happy to smoke and serve this for you.) Guests are welcome to continue to relax in the guest lounge after canapes. Wine is available for purchase by the glass or bottle. For more information please see our Wine List.

Your room is fitted with smoke alarms. Please do not tamper with these. In the event of a fire please leave via the nearest exit. There is an evacuation plan located on your door. Fire extinguishers are located in the hallway, the laundry and the scullery next to the kitchen.

First Aid Kit
There is a comprehensive first aid kit in the Lodge. Please see Garth or Angie if you require first aid. Ph +64 22 5470 399.

A fridge is available in your room for your convenience. There is Whakaipo Lodge bore water in bottles chilled in the fridge for your use. This water comes from deep underground, is filtered and UV treated and we find the taste quite refreshingly pure.

There is a hairdryer provided in your room for your convenience. You will find it located in the top drawer of the TV cabinet/dresser or bathroom vanity top drawer.

For relaxing and unwinding there’s nothing quite like a hammock. Please feel free to use the two hammocks located in the garden. Fantails and quail are likely to visit while you relax!

Your room can be heated or cooled by using your wall mounted air conditioner. The remote control has options to select the mode, either heating or cooling, and the temperature that you require. Should you not wish to use your air conditioner at night, but want some background warmth, there is an oil column heater available in your suite.

Medical emergencies should phone 111 and ask for ambulance.
Taupo Hospital is located at Kotare St, Taupo. Phone (07) 376 1000.

Insect Spray
We endeavour to limit the occurrence of insects in our Lodge but given our rural location this is not always possible. For your convenience, please find a can of low-irritant insect spray located in the cupboard under the sink in your ensuite.

There is an iron and ironing board in your room for your convenience, located in the wardrobe.

Your room key also opens the Lodge’s front door on the odd occasion that you may find this locked so please take the key with you when out for the day or for dinner at night. If you find that you still have the key with you after you have checked out we ask that you please return it to us by post, at your earliest convenience.

If you require laundry services we can arrange to have this done for you for $30 per load (wash, dry & fold).

If you would like to take with you a little memento of your time at Whakaipo Lodge we have a number of items available to purchase. Please see the samples on the hall activity table. Tee Shirts, available in Mens & Womens sizes, are $40. 100% wool beanies (perfect winter accessory) are $35 and 96 year old Phyll’s hand-knitted 100% pure wool socks (machine washable) are $35/pair.
Home-made, and frequently lodge-grown, delicious preserves are also available for purchase. See the selection in the dining area or ask Angie or Garth.

There is a petanque set available for your use. It is stored in the guest lounge beside the small bookcase. Please feel free to play petanque on the garden lawn.

Room Servicing
Suites are fully cleaned to MoH Covid19 cleaning guidelines between guest stays. Daily servicing will consist of removal of rubbish and replenishment of guest consumables. If you have any other requirements in your suite please talk to us. Please put out your "Do Not Disturb" sign when you want privacy. (Please note, for health & safety requirements we will still remove rubbish/waste from your suite daily even if you do not want your room serviced.)

The door of your safe is open ready for your use. To program your safe press the red button on the inside of the door near the hinge, release it and you will hear two beeps. The yellow light on the front of the door will come on. Within 15 seconds enter 3 to 8 digits that you wish to use as your combination and confirm by pressing "A" or "B". The safe beeps twice and the yellow light will go off. Your combination is now ready to use. We suggest that you check your code with the door open as you can always re-set it by pressing the red button.
To open your safe, enter your code including the "A" or "B". You will hear a beep and the green light will go on. Turn the door knob clockwise within 5 seconds to open the door. If you enter the wrong code 3 times you must wait 20 seconds before trying again. If you enter the wrong code again 3 times you will need to wait 5 minutes before attempting access again. If you continue to have a problem please talk to us.

Small Bore Target Shooting
Target shooting using a high powered, .22 calibre air rifle is available for guests. This is a supervised activity so please ask Garth if you would like to try this.

It is against the law to smoke inside in New Zealand hotels and accommodation properties. If you need to smoke please do this outside your room on your patio using the ashtray provided in the bathroom cupboard. We also ask, in the interests of other guests, that you please close your patio door to stop smoke entering your room. We reserve the right to add any charges to your account in the event that we need to sanitise your room to get rid of smoke odour.

Taupo Taxis phone (07) 3789250. Great Lake Taxis phone (07) 377 8990.
It is approximately a $45 taxi fare from Taupo town centre to Whakaipo Lodge.
Garth & Angie also operate Adventure Shuttles, a private charter transport provider. Please talk to us if you would like a taxi into town or options for tours/private charters. We provide special rates for our house guests.

There is excellent Vodafone & 2Degrees coverage at the Lodge and Spark coverage is generally satisfactory. Although there is no phone in your room we are can provide a phone for you to use should you require this. International calls may incur a small charge.
New Zealand International (ISD) prefix is +64. Taupo area code (STD code) is 07.
If you require any other ISD or STD prefix please feel free to ask us.
Inbound International callers to New Zealand should dial +64, or use the local international access code (IDD code) instead of the "+", followed by "64", followed by "7", or your mobile prefix without the "0", then your local or mobile number.
Please ask if you need assistance with phone calls to or from New Zealand, or if you wish to make local calls.
In Emergencies, or to contact owners, there is a phone located in the hallway. (Lodge owners – Garth & Angie London – phone 022 547 0399.)

More than 20 channels are available on your television. These are delivered on a digital HD platform. Find out more by turning on your TV using the remote and pressing the "Guide" button once or twice to view the channel selection for a more detailed program selection for each channel.
1 TV1 Entertainment & news
2 TV2 Entertainment
3 TV3 Entertainment & news
4 Bravo Entertainment
5 Maori TV Entertainment & news that is local in flavour
6 TV1+1 TV1 delayed one hour. Entertainment & news
7 TV2+1 TV2 delayed one hour. Entertainment
8 TV3+1 TV3 delayed one hour. Entertainment & news
9 Bravo+1 Bravo delayed one hour.
10 Prime TV Entertainment, news and sport
11 Edge
12 Choice TV Entertainment & lifestyle
13 Duke Sport & entertainment
15 Te Reo Maori Language Television
16 Al Jazeera International news
17 HGTV Home & Garden
18 Shopping
28 Chinese TV
The TV has been professionally tuned to the available digital channels. Please do not try to re-tune it. If there is a problem please talk to us.

Although power outages are rare a torch is provided, should you require it, in the top drawer of the bedside cabinet.

Fresh towels are provided in your ensuite. Please help us to conserve the earth’s resources by hanging your towel on the heated towel rail for re-use and save water, energy and minimise our use of detergents. If towels require replacement, please leave them on the bathroom floor.
If you are heading to the lake or thermal pools and require beach/pool towels, please let us know and we will happily provide towels suitable for this. Please do not take bath towels from your room.

New Zealand electricity is 240V, 50-60 hz frequency. If you need to borrow an adaptor please just ask.

Our water comes from deep underground, is filtered and UV treated and we find the taste quite refreshingly pure. Tap water is perfectly safe to consume.

Whakaipo Lodge offers free Wi-Fi through the NZ Government’s Rural Broadband Initiative. This caps data volume. Access to Whakaipo Lodge’s 4G broadband router is provided under a “reasonable use” policy. We ask that you please respect this and limit your use to 500mb per day. If you need to access more data than this please talk to us and we will endeavour to accommodate you. We reserve the right to suspend access or charge for excessive use. For Wi-FI PASSWORD please refer to information provided in your room. Please let us know if you have any difficulty with accessing the Wi-Fi network.

Wine & Beer
A selection of fine NZ wine, local craft beer and French Champagne is available for purchase. Wine enthusiasts for many years, we have visited all of New Zealand’s wine growing regions, which we endeavour to showcase to our guests during pre-dinner drinks. For a selection of currently available wines and beers please see our wine list. We also have many wines available off list so please let us know what varieties you prefer. An ice bucket is available for your use, if required.