Terms & Conditions

You will be directed to our secure server to make your booking.
We are able to accommodate children by arrangement, on an exclusive-use basis.
Check-in time is 3:00pm to 6:00pm; check-out time is no later than 11:00am, unless by prior arrangement.
Twin room configuration is available for bookings of 2 or more nights in Ruapehu Suite.

All bookings will be instantly confirmed at the time of booking.
The room rate includes gourmet breakfast, welcome afternoon tea/espresso coffee, pre-dinner drink & canapes, free parking & free Wi-Fi.

Tariff includes the New Zealand Goods and Services Tax of 15%
 

Payment

Whakaipo Lodge is an accommodation provider located in New Zealand. All business transactions are carried out in New Zealand dollars. No deposit is required to secure your reservation but we do require your credit card at time of booking. Full amount is payable on departure. Payment by credit card will incur a 2% transaction fee to reflect bank charges incurred by Whakaipo Lodge. (Payment facilities are available for debit cards, EFTPOS and cash whereby no transaction fee will apply.)
 

Damage

The guest accepts responsibility for damage or breakages caused by them. Repairs, cleaning or replacement will be charged to the guest account. This includes de-odourising that may be required due to smoking or vaping.
 

Smoking

Smoking and vaping is not allowed in the lodge.
 

Cancellation

Cancellation within 30 days of arrival date: 25% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
NB: We recommend that guests have comprehensive travel insurance to cover cost of guest cancellation or no show due to any event or illness curtailing itineraries. This clause is not intended to affect guest rights under New Zealand law.