Terms & Conditions

You will be directed to our secure server to make your booking.
All bookings will be instantly confirmed at the time of booking. You will be directed to a secure site where you ce=redit card will be required to secure your booking. Your credit card details are NOT available to Whakaipo Lodge.
The room rate includes gourmet breakfast, welcome afternoon tea/espresso coffee, pre-dinner drink & canapes or platter, free parking & free Wi-Fi.
Check-in is between 3:00pm to 6:00pm; check-out is no later than 11:00am, unless by prior arrangement.

Tariff includes the New Zealand Goods and Services Tax of 15%
Twin room configuration is available for a small charge for bookings of 2 or more nights in Ruapehu Suite.  

Payment

Whakaipo Lodge is an accommodation provider located in New Zealand. All business transactions are carried out in New Zealand dollars and subject to relevant New Zealand consumer laws. No deposit is required to secure your reservation however we do require your credit card which is pre-authorised for $1 at time of booking. We may also preauthorise your credit card at checkin and the full amount is payable on departure. Payment by credit card will incur a 2% transaction fee to reflect bank charges incurred by Whakaipo Lodge. (Payment facilities are available for EFTPOS debit cards for NZ bank account holders or cash, whereby no transaction fee will apply. Alternatively we are happy to accept international transfers up to 30 days prior to arrival.)

Damage

The guest accepts responsibility for damage or breakages caused by them. Repairs, cleaning or replacement will be charged to the guest account. This includes de-odourising, that may be required due to smoking or vaping.

Children

We are able to accommodate children by arrangement, on an exclusive-use basis, whereby BOTH suites are booked.

Accessibility

The Lodge is accessible for guests with limited mobility, if booking the Ruapehu Suite, but is not wheelchair accessible.

Smoking

Smoking and vaping is not allowed in the lodge.

Cancellation

Cancellation within 30 days of arrival date: 25% forfeit of the total booking price.
Cancellation within 14 days of arrival date: 100% forfeit of the total booking price.
NB: We recommend that guests have comprehensive travel insurance to cover cost of guest cancellation or no show due to any event or illness curtailing itineraries. This clause is not intended to affect guest rights under New Zealand law.